We may collect and use information about you in the following ways:
Information you give
You may give us information by filling in forms on our site, following links in our emails or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, book a class or sign up and log in online. The information you give may include your name, address, email address and phone number.
Information we collect
Analytics cookies (including Google Analytics) help us evaluate site activity and improve the functionality of our site. This data is anonymous and we do not use this information for any other purpose.
Storage of information
Your information will be stored on our secure web server and we will keep backup copies. We may also store your information on paper at our offices.
We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.
You have a statutory right to see a copy of the information we hold about you by submitting a ‘Subject Access Request’. Please email firstname.lastname@example.org with any such request.
How will we use the information about you?
We will use your personal information (including email address) only for the purposes which you have given us consent to use them. This will usually be in the form of email updates and newsletters. We will use your information to provide you with any further details or information you request when you contact us. This may involve updates on our activities, bookings for classes or provision of products and other services from Herongate Club.
With whom we may share your data
We may share your information with selected third parties including:-
– business partners, suppliers and subcontractors for the performance of a contract we enter into with you;
– advertisers and advertising networks that require the data to present relevant adverts to you on our behalf;
– analytics and search engine providers that assist us in the improvement and optimisation of our site;
We will disclose your information in order to comply with any legal obligation or in order to enforce or apply our website terms and conditions or to protect the rights, property or security of others. This includes exchanging information with other companies and organisations for the purpose of fraud protection.
We may share your information with other companies in the same group structure as Herongate Club
Any credit or debit card details you supply will be stored by the external payment provider and your card issuer for payment processing reasons. We will not store any card payment data.
From time to time we may work with external partners to undertake marketing activities. In these instances we will only share your information with these partners if you have given us consent to share your information with them at the time of the data capture.
We may process your personal information for carefully considered and specific purposes which are in our interests and enable us to enhance the services we provide, but which we believe also benefit you, our customers. You have the right to object to this processing of your data, but please bear in mind that this may affect our ability to carry out tasks for your benefit.
If you do not agree to this processing, please email email@example.com
You have the right to ask us not to use your data for marketing purposes. We may periodically send you news and/or marketing emails only if you have given your consent using one of our online forms or, for example, at the time of becoming a registered member or subscriber. If you no longer wish to receive news and/or marketing emails from us you can unsubscribe by clicking on the relevant link included in the footer of every email we send or alternatively please email your request to firstname.lastname@example.org. When marketing emails are sent to you, we may place a small graphic in the footer of your email for tracking purposes.
You also have the right to be removed from our system completely. To do this, please email us with your name to email@example.com. This will be actioned within 15 working days and you will receive confirmation when this has been done.
Where we store your personal data
Information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password.
The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to prevent unauthorised access.
Last updated: May 2022